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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

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Curo Transatlantic Limited and SRC Transatlantic Limited

28 February 2019

On February 25 2019, Curo Transatlantic Limited and its parent, SRC Transatlantic Limited, went into administration. We’ve been working to clarify the impact on the cases already with us and whether we’d be able to take on any new cases.

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ombudsman news 147 - dealing with debt

5 February 2019

Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about debt collection companies - and how we help put things right.

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Are you a small business?

From 1 April 2019, if you're a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

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Need help with a claims management dispute?

From 1 April 2019, we can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.

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0800 023 4567

Give us a call for free and impartial advice.

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